Account Management
Q. Can Xoxoday ICM tool allow users to access tasks with intuitive flow?
A. Yes, Xoxoday ICM software enables users to access tasks with an intuitive flow. The solution is designed with user experience in mind, offering seamless navigation and clear task prioritization. It uses a simple, easy-to-follow interface to guide users through their workflow, minimizing confusion and increasing overall efficiency.
Key actions, such as task assignment, report generation, and incentive tracking, are easily accessible with minimal clicks, ensuring that users can complete their tasks with greater speed and ease. This intuitive flow enhances productivity and reduces the learning curve for new users.
Mobile App
Q. Does Xoxoday ICM tool provide a mobile app for both agents and managers to track performance and view reports?
A. Yes, the Xoxoday ICM tool offers a mobile app that serves both agents and managers. Agents can track their performance, earnings, and deals, while managers gain access to mobile dashboards that provide real-time visibility into team performance.
These dashboards are tailored to show key metrics such as sales conversion, task completion, and leader board positions, with the ability to view performance by shift, cluster, and cohort. This enables on-the-go performance reviews and timely interventions across store formats and regions.
Q. Does Xoxoday ICM software offer mobile app for Employee and Partners for earning report, leaderboard, gamification, alert, communication and collaboration and Help desk?
A. Yes, the platform offers a mobile app that includes features like earning reports, leaderboards, gamification elements, alerts, communication tools, and a help desk. This ensures that employees and partners can access essential information and support on the go