Exception Management
Q. Does Xoxoday SPM tool demote or promote the employee/Partners with approval workflow and audit trails?
A. Yes, the ICM platform supports exception management, allowing administrators to demote or promote employees and partners through an approval workflow or by setting pre-defined rules. This includes maintaining audit trails for transparency.
Q. Does Xoxoday ICM tool Unqualify/Qualify the employee and partners with approval workflow with audit trails?
A. Yes, Xoxoday's commission management software supports the functionality to disqualify or qualify employees and partners through an approval workflow system. This feature ensures that any changes to an employee's or partner's status are tracked and managed efficiently.
The workflow includes necessary approvals from designated authorities, and all actions are logged with audit trails. This provides a transparent and accountable process, allowing administrators to demote or promote individuals based on performance or other criteria while maintaining a detailed record of all changes for compliance and review purposes.
The audit trail ensures that all modifications are traceable, supporting accountability and regulatory requirements
Exception Notes
Q. Can Xoxoday ICM tool provide the ability to note why an exception was provided, with auditing?
A. Yes, the ICM can capture all exceptions. All such notes can be included during commission approval stage. Each override or exception entry is timestamped, attributed to the responsible user, and tracked via an immutable audit log for compliance and internal review. This supports dispute resolution, compliance audits, and internal policy enforcement with complete traceability.
Account Management
Q. Can the Xoxoday ICM tool enable workflow tracking to indicate what has been reviewed, approved, denied, etc.?
A. Yes, the Xoxoday ICM tool offers robust workflow tracking functionality. It enables administrators to track the status of bonus transactions and incentive approvals at every step of the process. Each stage, such as review, approval, or denial, is clearly indicated and recorded in the system. This ensures full transparency and accountability throughout the incentive management process. Additionally, it helps organizations monitor the progress of transactions, making it easier to maintain compliance with internal policies and standards.
Q. Does Xoxoday's ICM tool have the ability to manage exception requests within the tool?
A.Yes, we can either set thresholds/rules for exceptions, or the computed incentives/rewards can be manually adjusted during approval. The tool allows for the management of exception requests within the platform. Users can submit exception requests for consideration, and the system supports tracking, approval workflows, and resolution. This ensures that exceptions are handled efficiently, with full visibility into the status of each request and a transparent approval process.